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Refund Policy

We want all customers to be truely happy with their purchase. A return or refund can be made following contact wit Mother Tenderness. 

  • All returns must be lodged within 14 days of the day you receive your order. 

  • Items must be in original condition and packaged as they came. Items must be unworn (except for trying on), not altered or washed, clean of makeup, nor have a strong smell of perfume/oils/deodorant. 

  • Return postage cost is the customer’s responsibility.  Ensure you keep your return tracking number as we are not responsible for late or lost returns.

  • Please allow up to 1 week for your return to be processed.

International orders can be returned for a store credit only, no refunds or exchanges.

Full priced items can be returned for a refund, store credit or exchange, for any reason you may be unsatisfied. Exchanges are subject to stock availability, and must be of equal value, otherwise a store credit will be provided.

Sale items or any items purchased with a discount code (excluding a 'first purchase' code) or store credit are eligible for a return for store credit only, no refunds or exchanges. 

Final Sale items are not eligible for return, store credit or exchange, so please shop mindfully.

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